Refund policy

We Try to Make Our Return/Exchange Service as Hassle Free as Possible!


*Important Notice for Customers without a Mailbox:*

If you don't have a regular mailbox, please provide your P.O. Box details when placing your order. This ensures smooth delivery and prevents the product from being returned to the sender. Thank you for your cooperation.

Returns & Refunds

Before you decide to return the item, please consider the environmental impact:

Only 54% of all returned packaging gets recycled. And an estimated $5 billion of returned goods end up in landfills each year.

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One option which helps the environment is to sell your items on a marketplace like Facebook or Vinted where the person can pick items up locally. 

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Here at Rippl Impact Gear, we want you to be totally satisfied with our products and service. In the rare event that you are not satisfied with your purchase, please refer to the following returns & exchange options.


We offer a Free return and refund or exchange service within the US, UK and EU areas within 30 days of purchase. If you are outside of the US, UK and EU zones, we charge a flat $13 return fee. 


Please note, if you have ordered multiple items (example 3 pairs of jeans) to try on sizing, we are unable to offer a free return for all three items. Unfortunately, on occasions our free returns service has been used to order many items of many different sizes to try on and then return. This use of the service makes it very unsustainable for us and the environment. If multiple sizes have been ordered of the same product, we will need to charge a flat return fee based on your location. Please contact support@ripplimpactgear.com

 

Items must be returned in original condition, with tags/labels attached, barcode, and any armor padding where included.

  • Unworn (trying on is okay). If you are trying on SeatCloud shorts or Impact shorts, please only try these on over your underwear

  • Undamaged (unless already damaged before arrival)

  • Unwashed 

  • Unaltered

  • Original packaging must be included.

On receiving your returns our clothing items are all washed, treated with antibacterials and steamed. 


How you can initiate your return:

  1. Firstly email us at support@ripplimpactgear.com with your name, order number, and email address you used to order.

  2. Let us know what your issue has been so we can log this and ensure we offer a better service in future for more customers.

  3. We will send you a free returns label to print off. 

  4. Please pack your items in a box and seal them securely with tape. 

  5. Affix the return label to the box

  6. We will then send you a list of drop off locations closest to your address where your box can be dropped off. Please keep hold of the receipt you receive from the drop off location for reference. 


Refunds:

Once we receive your item back at our warehouse, we will then check the returns and process a refund within 3 days. Please note refunds can take up 5 days to reach your bank account depending on your specific bank. If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account. 

Once a refund has been processed you will receive a confirmation email. 


Free Gift offers:

If you have received a free gift with your purchase, these items must all be returned within the same return package.